Terms & Conditions Introduction 1. This website is operated by Urban Artwork (“we” or “us”) 2. All services provided by this website may only be used in accordance with the terms and conditions provided below. By using Urban Artwork’s services you agree to be bound by our terms & conditions. 3. The placing of an order with Urban Artwork creates a contract on the basis of the terms and conditions. 4. We may change, modify or revise these terms and conditions at any time by amending this page. The changes made will come into effect as soon as they are posted on our website and your use of our website (or of any services provided through our website) will be subject to the amended terms. You are expected to check this page from time to time to take notice of any changes we may have made, as they are binding on you. Payments & Prices 1. Payment is accepted using credit or debit card by Stripe or PayPal 2. We undertake not to take or retain details of your credit or debit cards at any time during the use of this website. 3. All prices listed are current at the time of purchase. We reserve rights to modify prices without notice but with no effect to existing orders. The price of any Products will be as quoted on our site, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation. Design Proof Change Requests Depending on the complexity, please note that any requests to alter your design proof may take a further 1-3 working days. Free of Charge The following change requests will not incur any additional costs: > Colour change(s) to background or word colours. > Word changes: We understand that after you have placed your order you might realise that you have missed out a word or two. We are happy to make further changes free of charge. Please note that once you have signed-off your design proof via email we will not be able to make any further changes. Images 1. You may upload digital images to our website or you can send the images to us by email for uploading to our website. In either event, images uploaded to our websites must be digital images in .JPG, .PNG, PSD, PDF, AI or TIFF file format. Images submitted in formats not specified by the upload procedure, may not be accepted. 2. As detailed below, Urban Artwork accepts no responsibility for the copyright or licensing issues of files submitted to be printed. It is the user’s sole responsibility to ensure he/she has permission to use/disseminate/reproduce the image or file uploaded for transformation into a print and it is copyright free or the copyright is owned by the user. Restrictions 1. Users are not permitted to remove any copyright, trademark or any other intellectual property notices contained within the original material or from any material copied or printed from the website. 2. Users are expressly forbidden to copy (by printing, storing, or disseminating in any way), alter or tamper in any way, or otherwise use any materials contained in this website except as set within these terms and conditions. 3. Users are not permitted to request that Urban Artwork print images containing or relating to the following: Material which is defamatory of any person; Material which is pornographic, obscene, indecent or offensive; Material which promotes discrimination based on race, sex, religion, nationality, disability, or age; Material that is likely to incite hatred or violence against any person or group; Material which concerns or relates to any criminal act; Material the use or inclusion of which infringes any copyright, trademark, database or other intellectual property right of any third party; Material that advocates, promotes or assists any unlawful act such as (by way of example only) copyright infringement or computer misuse; or Material that breaches any applicable laws or legislation. 6. Although we prohibit the uploading of certain types of image to our website, we cannot control, nor do we monitor the use of our website. It is possible that images or other material may appear on our website which are unlawful or offensive and contravene our restrictions on content set out above. We are not responsible for such images or material. If you become aware of any such images or material on our website please contact us without delay. 7. We may at our discretion contact law enforcement authorities if we are made aware that anything unlawful is occurring or has occurred in relation to our websites including the uploading or emailing of any images in breach of the above restrictions on content. We may provide copies of any relevant images or material to the law enforcement authorities and in that connection may also give them access to any personal data that is held by us. 8. We may without notice, and at our sole discretion, delete or remove any image that has been uploaded, emailed or submitted for printing which is in breach of these terms. 9. We may refuse to provide any further services to anyone who breaches these terms of use. Copyrights & Indemnifications 1. You may not upload, email to us, request us to print, or otherwise deal in relation to our website, with any images or other material where you do not have the right to do so or allow us to use such images or other material in accordance with these terms. For example, you may not take photos from another website or other publication and do anything with them unless you have obtained the permission from the owner of the relevant right. By using our website, you are representing that you have full rights to use the copy, design and images in your artwork without infringing the intellectual property rights of any third party. 2. You will indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of: Any claim that the uploading or emailing of any images by you or on your behalf is an infringement of any third party’s copyright, trade mark or other intellectual property rights; or Any claim that the processing, printing or other dealing by us of any images uploaded or emailed by you or on your behalf is an infringement of any third party’s copyright, trade mark or other intellectual property rights. 3. Users acknowledge that breach of copyright in the course of trade and business is both a civil wrong and a criminal offence under the terms of Copyright, Designs, and Patents Act 1988. Your Rights 1. You retain all intellectual property rights, including copyright, in those images that you have uploaded to our websites or emailed to us where you already own such rights. We are the owner (or the licensee) of all intellectual property rights in our websites. 2. We may delete, remove or refuse to display any material from your photo album at our sole discretion. 3. We may display, modify, print, transmit or distribute any of the images that you upload or email to us, in order to provide any of the services offered by us through our website subject to these terms. 4. It is a condition of allowing you to use our website and any services offered through it that you have the right to copy, upload or otherwise deal with those images in relation to our website and to allow us to process and otherwise deal with those images in accordance with these terms. Website Operation 1. We may change the format and content of our website, including any products or services offered therein, at any time. 2. We may terminate or suspend the operation of our website or terminate or suspend provision of any products or services offered through our website, for support or maintenance work, in order to update the content or for any other reason. We may do this at any time and without notice. 3. You are advised to keep back ups of all material provided to us, in particular, backup copies of images uploaded by you or emailed to us. We will not be responsible for keeping backups or for the loss of, deletion or corruption of images or any other material uploaded onto our website. Liability 1. Urban Artwork will operate with reasonable care in the handling and processing of all materials and data belonging to any user. 2. It is the responsibility of the user to insure any original materials or data held within Urban Artwork and its related systems for the purposes of the order whilst in transit. We therefore shall not be liable for any losses, damages, or other indirect losses, howsoever arising. Use of this website by the user constitutes acceptance of such. 3. In regards to delivery, it is the sole responsibility of the users to provide independent insurance cover for possible loss or damages incurred in delivery if they wish to do so. 4. Unless otherwise agreed by us specifically in writing, any time or date specified for the completion of an order and its delivery is an estimate only, and whilst every reasonable effort will be taken to achieve a quality of service, we will not be held responsible for any damages or losses, direct or indirect, resulting from delays in completion of an order. Data Protection Personal data supplied to Urban Artwork through this website or any other related method will only be used in accordance with our Privacy Policy. Please read through this carefully before submitting personal data – by doing so you are consenting to its use in accordance with our Privacy Policy. Services Once you have placed an order for any products or services through our website, the order will not be treated as having been accepted until you receive confirmation from us that this is the case. This confirmation may be provided by email or post. The decision as to whether to accept any order from you is at our sole discretion. In the event that printed items are produced, and, prior to dispatch, are then discovered to be in breach of these terms, we will not dispatch the printed items to you or to any guest who ordered the printed items. We may, at our sole discretion, refund all or a proportion of the payment made in respect of the order concerned but reserve the right to charge in full as if the printed items had been dispatched. To maintain continuity of service, we reserve the right to use alternative photographic paper to those stated on our website, in the production of printed items. We will use our reasonable endeavors to reply promptly to all correspondence. Such reply may be by email or by post. Delivery Delivery will be provided for by Royal Mail or specialist couriers and they may require for someone to be present to sign and collect the item. It is the sole responsibility of the customer to ensure that someone is available to take delivery and Urban Artwork cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery. Termination We may terminate your order without notice at our sole discretion. Once your order is terminated, your images will be removed from our systems. We will refund any monies due in such a circumstance. Returns Please note we will not accept returns without prior agreement and will only accept returns due to damaged goods logged upon receipt and informed to the couriers. When you return a Product to us we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Products are made to order and Urban Artwork cannot offer a money back guarantee. Copyright If a customer wishes to supply us with an image to use in a design, it is the sole responsibility of the customer to ensure that any image that they present for transformation into a print is copyright free or that the copyright is owned by the customer themselves. We will take no responsibility for any breach of copyright caused through printing an image supplied by a customer. All website design, text, graphic and designs of the prints and or products within the site are under strict copyright © Urban Artwork. You may not modify or replicate any item in any way without permission. You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website. Colour Matching Please note we will try our best to ensure the closest match possible, however images and designs may vary slightly from the ones viewed on your computer. Data Protection & Privacy We value customer privacy, working on a non-disclosure basis, and do not pass on client information to third parties (except for the needs of product delivery). In order to process an order we have to collect your name, address, e-mail address, telephone number (s). If you would prefer not to receive information from the Urban Artwork on promotions please email us at [email protected] We do retain the right to use images of your artwork as examples on the site. If you would not like you artwork displayed please contact us and we will remove it. Please note that we do not store credit card details, nor do we share customer details with any third parties. Events Outside our Control We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs or other industrial action. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. Impossibility of the use of public or private telecommunications networks. The acts, decrees, legislation, regulations or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event Entire Agreement These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. OR We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing. Severability If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. Our right to vary these terms and conditions We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products). Law and Jurisdiction Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales. These terms and conditions do not affect your statutory rights. Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site. Gift Certificates Gift certificates cannot be used or redeemed anywhere except online via the Urban Artwork website. Gift certificates cannot be used or redeemed without the authorized claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen, cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable. No cash alternative is available. Only one certificate code can be used per transaction. If you have more than one code you may place separate orders. Any purchase exceeding the value of a gift certificate code requires the use of a valid credit card to complete the transaction. Urban Artwork gift certificate will expire after 12 months from the date of its purchase. At the end of that period any unused balance on the card will be forfeited. All other Urban Artwork terms and conditions apply. These terms and conditions are governed by the Laws of England and Wales and are subject to the jurisdiction of the English courts. Terms and Conditions Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Urban Artwork’s relationship with you. When making a purchase you agree to the following terms of sale: Cancellations After placing your order it is automatically placed into a print queue and could be printed within minutes and so we usually cannot cancel your order. If you realise you have made a mistake and would like to cancel please contact us as soon as possible and we will see what we can do. Refunds and Exchanges As everything we sell is customised and printed to order we are unable to offer refunds and exchanges in the same way that a high street shop can (we can’t resell your design to someone else). We will happily offer a refund or exchange if you find that there is a fault with the print of your design, please contact us within 30 days of receiving your order. Please check your order for errors prior to using; if you discover an error after you have used the item and are therefore not able to return the item then a refund or exchange will not be applicable. We are unable to offer and refund or exchange if there is a mistake (for example a spelling error) on the design. It is your responsibility to ensure that the design is correct before completing your order. If your item does not arrive, or arrives damaged in the post we will replace your item immediately with a reprint of your design at no extra cost to you. If an item is not delivered within our delivery estimates it does not constitute grounds for a refund; a replacement will be shipped immediately. Copyright By creating a design on this site you accept sole responsibility and liability for your designs. If a design you create infringes a third party’s copyright due to the content you supply we accept no liability for any legal or financial damages incurred by claims made against you by the copyright holder(s). Designs created on Urban Artwork are not under any circumstances to be resold either for profit, or for the purpose of providing a “design service” for clients who are not direct customers of Urban Artwork. Items are for personal, or limited corporate use. Use of designs for any purposes other than those listed in these terms and conditions is prohibited without prior and express permission from Urban Artwork. Colour Printing In some cases there may be a slight discrepancy between colours displayed on screen and the colours on your print, poster or canvas. This is true for any website creating colour printed items. This discrepancy is a result of the differences between how colour is produced on a computer/device screen and how it is produced on a printer. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Designs created on Urban Artwork including, but not limited to, layout previews and proofs, are not under any circumstances to be sold or resold either for profit, or for the purpose of providing a “design service” for clients who are not direct customers of Urban Artwork. Items are for personal, or limited corporate use. Use of designs for any purposes other than those listed in these terms and conditions is prohibited without prior and express permission from Urban Artwork. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. We reserve the right to revoke your access to our site, service and business at any time, without notice, for any reason we deem appropriate.