Frequently Asked Questions
Will the wall sticker damage my wall or surface if I ever want to remove it?
Our wall stickers can be removed easily without causing any harm to your walls or surfaces thanks to a gentle water based adhesive! Note: Once removed the wall stickers are no longer reusable.
Do you do custom wall stickers or wall art?
YES! Simply click the "Make an enquiry" button on the page of any product that you like or alternatively contact us with your enquiry.
Do I get a proof before my personalised art is made?
For our business signs our design team will provide you with a design proof prior to producing your order, we generally work with you until we create a design that satisfies you. If we cannot come to an agreement, you can expect to see a full refund within 24 hours. Once your artwork has been approved it will go straight to production and prepared for dispatch, at this point no changes can be made.
How long does the order process take?
We typically process orders within 1-2 business days. Custom orders require approval for the design which once approved our team will take 24 to 48 hours to produce your order. From there, it depends on the type of shipping chosen when placing your order. We have different shipping options available. Express, Standard, Economy Express: 1-2 business days UK Standard: 2-3 business days UK, (7-14 business days worldwide) Economy: 5-7 business days UK Delivery times do not include time required to produce your order, which is generally 24-48 hours after an order has been received and approved.
Where do you ship to?
Yes, we ship orders to most worldwide locations.
Do you offer discounts?
Yes! Please use current coupon code: 10PERCENTCOUPON to get 10% off your purchase!
What if I am not happy with the product for any reason?
If for any reason you are not happy with the product, simply get in touch, we will aim to either provide a replacement item or give you a refund - 100% satisfaction guarantee! We gladly accept unused returns that aren't custom orders - Just contact us within: 14 days of delivery Ship unused items back to us within: 30 days of delivery.
Read here about your paint
All decals (not only from us but any decal provider) may not adhere to painted surfaces with Teflon, stain guard or VOC paints that have been used. VOC paints are a green friendly paint with low odor or no odor. These types of paints may repel removable vinyl decals and make them "fall off/roll off" your surface.
How easy are the decals to apply to my surface?
Our decals are super easy to apply! Our wall decals come covered in an application paper, which is a low tack paper that sticks to the face of the decal. This paper will help stick the decals on to the wall in one piece, and peels off very safely and easily leaving the wall decals intact on your wall looking stunning. Written detailed instructions will be provided with the decal and will also be sent to you with your dispatch notification. Please aim to apply your decal to your surface soon after receiving it. The tackiness of the decal and application paper can dry if it is not applied shortly after receiving it and it can make applying the decal to the surface harder or less likely to stay on the surface.