We typically process orders within 1 business day, custom orders are 1-2 business days. Shipping is first class in the UK, so typically delivered on the next business day after shipping. International orders are 3-7business days for delivery. If you need a quick turnaround, please get in touch and we’ll do our best to accommodate your request.
If for any reason you are not happy with the product, simply get in touch, we will aim to either provide a replacement item or give you a refund - 100% satisfaction guarantee!
We gladly accept unused returns that aren't custom orders - Just contact us within: 14 days of delivery
Ship unused items back to us within: 30 days of delivery.
All decals (not only from us but any decal provider) may not adhere to painted surfaces with Teflon, stain guard or VOC paints that have been used. VOC paints are a green friendly paint with low odor or no odor.
These types of paints may repel removable vinyl decals and make them "fall off/roll off" your surface.
Our decals are super easy to apply!
Our wall decals come covered in an application paper, which is a low tack paper that sticks to the face of the decal. This paper will help stick the decals on to the wall in one piece, and peels off very safely and easily leaving the wall decals intact on your wall looking stunning.
Written detailed instructions will be provided with the decal and will also be sent to you with your dispatch notification.
Please aim to apply your decal to your surface soon after receiving it. The tackiness of the decal and application paper can dry if it is not applied shortly after receiving it and it can make applying the decal to the surface harder or less likely to stay on the surface.
Please use the short form below to send us an email. Alternatively you can contact us on 0844 8844 712 Monday to Friday 9:00am to 5:00pm (closed weekends).
Our standard response time to answering your email is within 24 hours. If your request is of an urgent nature please call.