Frequently Asked Questions

Please read our FAQ before sending us a message.

Will the wall sticker damage my wall or surface if I ever want to remove it?
Our wall stickers can be removed easily without causing any harm to your walls or surfaces thanks to a gentle water based adhesive! Note: Once removed the wall stickers are no longer reusable.
Do you do custom wall stickers or wall art?
YES! Simply click the "Make an enquiry" button on the page of any product that you like or alternatively contact us with your enquiry.
Do I get a proof before my personalised art is made?
Absolutely. We’ll email a proof within 1-2 business of your order for approval. We appreciate you may wish for further changes to be after you receive your proof. No extra charges will be incurred.
How long does the order process take?
We typically process orders within 1 business day, custom orders are 1-2 business days. Shipping is first class in the UK, so typically delivered on the next business day after shipping. International orders are 3-7business days for delivery. If you need a quick turnaround, please get in touch and we’ll do our best to accommodate your request.
Where do you ship to?
We provide worldwide shipping! UK is first class within 1-2 business days. EU is 3-5 business days. Worldwide is 3-7 business days.
Do you offer discounts?
Yes! Please use current coupon code: 10PERCENTCOUPON to get 10% off your purchase!
What if I am not happy with the product for any reason?
If for any reason you are not happy with the product, simply get in touch, we will aim to either provide a replacement item or give you a refund - 100% satisfaction guarantee! We gladly accept unused returns that aren't custom orders - Just contact us within: 14 days of delivery Ship unused items back to us within: 30 days of delivery.
Read here about your paint
All decals (not only from us but any decal provider) may not adhere to painted surfaces with Teflon, stain guard or VOC paints that have been used. VOC paints are a green friendly paint with low odor or no odor. These types of paints may repel removable vinyl decals and make them "fall off/roll off" your surface.
How easy are the decals to apply to my surface?
Our decals are super easy to apply! Our wall decals come covered in an application paper, which is a low tack paper that sticks to the face of the decal. This paper will help stick the decals on to the wall in one piece, and peels off very safely and easily leaving the wall decals intact on your wall looking stunning. Written detailed instructions will be provided with the decal and will also be sent to you with your dispatch notification. Please aim to apply your decal to your surface soon after receiving it. The tackiness of the decal and application paper can dry if it is not applied shortly after receiving it and it can make applying the decal to the surface harder or less likely to stay on the surface.

Contact US

Please use the short form below to send us an email. Alternatively you can contact us on 0844 8844 712 Monday to Friday 9:00am to 5:00pm (closed weekends).

Our standard response time to answering your email is within 24 hours. If your request is of an urgent nature please call.

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