How long does it take to arrive?
Once we have the approval for the design, our team will take 24 to 48 hours to produce your order. From there, it depends on the type of shipping chosen when placing your order.
We have different shipping options available. Express, Standard, Economy
Express: 1-2 business days UK
Standard: 2-3 business days UK, (7-14 business days worldwide)
Economy: 5-7 business days UK
Delivery times do not include time required to produce your order, which is generally 24-48 hours after an order has been received and approved.
Do you ship these worldwide?
Yes, we ship orders to most worldwide locations.
What if I need my item by a certain date?
We produce items on a first come first served basis, but can prioritise your item if you use the express shipping option at checkout.
What if my order is lost by your shipping carrier?
If our shipping carrier loses your order we will open an investigation on that package and issue another to you with priority shipping.
Please make sure you provide the correct address in your order. We cannot be held responsible for addresses that are not correct.
What is the Urban Artwork return policy?
If there are any errors on our part after the art work has been approved, Urban Artwork will send a replacement design to you with priority shipping at no charge to you. Alternatively if you prefer we can provide you with a refund for the total amount. All returns must be reported within 7 days of the delivery, customers must attach a picture of the damaged or incorrect item. Typically, we will respond within one business day and resolve the issue.